Service Support
FAQs
Frequently Asked Questions
To build our brand, enhance corporate visibility, and establish a strong corporate image, our company, guided by the principle of “striving for uncompromising quality and putting customer satisfaction first,” solemnly guarantees to you that we will deliver “competitive pricing, attentive service, and reliable product quality.”
When will my order ship, and what is the shipping method?
Expected shipping dates and designated delivery methods are explicitly stated in your Sales Contract or Purchase Order (PO) acknowledgment.
Can I expedite my order?
We understand that a steady supply of raw materials is mission-critical to your operations. While we maintain a significant inventory of various raw material sizes and grades to ensure the shortest possible lead times, please note that DHDT is a custom-to-order manufacturer. As we do not stock finished goods for immediate off-the-shelf delivery, and to maintain fairness to all our clients' production schedules, we do not offer a formal "expedited service" that might lead to unrealistic promises. Recommended Solutions for Urgency: If you are facing an urgent shortage, we recommend contacting your Account Manager or Customer Service representative to discuss: ▪ Partial Shipments: Delivering a portion of the order ahead of the full batch. ▪ Premium Freight: Arranging for higher-priority transportation. ▪ Blanket Orders: Setting up scheduled releases to prevent future lead-time issues.
What is your return policy and procedure?
Standard Returns: Because the majority of our wire products are custom-engineered to specific client requirements, returns for non-defective items are not guaranteed. Please contact your Account Manager to determine eligibility. Restocking fees may apply depending on the specific nature of the returned material. ▪ Quality Issues: If a product does not meet specifications or exhibits quality defects, please notify your Account Manager or Customer Service immediately with a detailed description of the findings. ▪ Packaging Responsibility: If a return is authorized for evaluation, please ensure the product is securely repacked. DHDT is not responsible for damage resulting from improper handling or inadequate return packaging. Shipping Address for Returns: Recipient: [Your Account Manager's Name] Company: Changzhou Dehong Conductor Technology Co., Ltd. Address: Building 9, No. 16 Luofushan Road, Luoxi Town, Xinbei District, Changzhou, Jiangsu Province, China (Zip: 213133) 地址（中文）: 江苏省常州市高新区罗溪镇罗浮山路16号9幢 常州德鸿导体科技有限公司 Evaluation Process: Upon receipt, your material will be logged and submitted to our Quality Assurance (QA) Department for formal evaluation. Once the assessment is complete, we will notify you of the results. If a replacement is required, our production department will prioritize the new order to minimize your downtime.
Do you accept bulk or blanket orders?
Yes. We encourage clients to place Blanket Orders with scheduled release dates to ensure price stability and consistent supply.
Inheriting the Spirit of Craftsmanship to Forge Military-Grade Excellence
Contact Information
Contact: Manager Shi
Tel: 86-13815010681
Tel: 86-519-86755292
Fax: 86-519-86756526
Email: stone578@163.com
Address: Building 9, No. 16 Luofu Mountain Road, Xinbei District, Changzhou City, Jiangsu Province
